Voice over Internet Protocol, or VoIP, technology is quickly becoming the norm wherever major telecommunication networks are needed. The benefits to all types of business are enormous – call routing, distribution, and statistics are easily available with the same high-quality sound that modern telephones offer, at a far lower cost.
Understanding VoIP Technology
Traditional phone systems, called Private Branch Exchanges (PBXs), required all businesses or educational institutions to invest in a large amount of hardware. The phone system had to have a base installed on site, and from there wires would run to a switch, a router, and then to the various phone units.
This system was tremendously costly and required not only a large up-front investment, but ongoing costs regarding maintenance and frequent upgrades. However, today VoIP systems use the same networks to run real-time voice communication as already exist for data capabilities. This means that for a much, much lower cost, companies and institutions can access real-time communications with a lot of additional benefits.
When choosing a VoIP phone system, a business or university can purchase their own VoIP server to place onsite or they can choose a hosted VoIP system, where for a simple monthly fee another company maintains the VoIP server. Because VoIP moves real-time communication using an Ethernet network, the server does not have to be nearby in order to work perfectly for transmitting calls. In fact, an institution can go even further and simply get a VoIP trunk line from a provider, instead of having traditional telephone trunk lines. Both options provide significant cost savings over a traditional PBX system.
Either way, the same network that the business or school already uses for internet and data transmission will be utilized for voice communication. This means that not only can calls be routed, tracked, and analyzed, but that work and calls can be done remotely by using a secure connection to the network. An administrator or manager can receive call anywhere they are, even though the caller is using the same phone number they always have.
Benefits of VoIP in the Education Sector
There are a tremendous number of applications of VoIP for the education sector. If you operate a call center offering educational services or financial assistance, VoIP can revolutionize your work environment. Using a hosted VoIP solution can save your company hundreds of thousands of dollars without changing the quality of your service in any way. In fact, the tracking methods available and the analysis that can be done with calls routed through VoIP may well improve your understanding of your overall results.
A university seeking an internal phone solution will also want to explore an onsite or hosted VoIP solution. This will allow professors and administrators to do work, share documents, and make or receive calls whether they are on campus or away. The Ethernet routing of voice communication will make it easy to reroute calls to another office if someone is away on vacation. In addition, the school will realize enormous cost savings over maintaining and upgrading their own PBX, especially if you choose a hosted VoIP solution.
VoIP technology was once the wave of the future. Now, it has become the commonplace solution to receiving, routing, and tracking real-time voice communication at a much lower cost. Educational business in the private sector and public educational institutions can both benefit from implementing VoIP solutions and lower costs while improving their call-handling capabilities.