“Hello, Operator?” How the Virtual Switchboard Has Transformed Business Communications

In the early days of switchboards, every call had to be manually connected by an operator. Even today, one can reach an operator by pressing “0” – however, operators have slowly been replaced by virtual technology. Despite the slow transition over several decades, a virtual PBX, or Private Branch Exchange, has more capability now than an operator has. Virtual PBXs have a vast and diverse amount of options as far as call routing, call forwarding, ease of use, flexibility, and … [Read more...]